Your Online Banking Security is Getting an Upgrade

Beginning April 23, 2018, our provider will update its minimum security guidelines for accessing Online and Mobile Banking.

Transport Layer Security, or TLS, is the security feature that ensures your access to Online Banking – or your connection to any other secure website, for that matter – is encrypted and safe from malicious attacks. Currently, Online and Mobile Banking can be accessed using TLS versions 1.0, 1.1, or 1.2. Version 1.2 is, of course, the newest version and therefore has the most up to date and advanced security features. As of April 23, our provider will only allow access to Online and Mobile Banking using TLS version 1.2.

Older versions of operating systems (such as Microsoft Windows) and older versions of internet browsers (such as Internet Explorer, Mozilla Firefox, and Google Chrome) may not support TLS version 1.2. If you are using such programs, you may have to update your operating system or internet browser in order to access Online and Mobile Banking.

As of April 23, customers without a compatible operating system or internet browser will see a connection error message when attempting to log in to Online or Mobile Banking. These customers will still be able to access the portion of Reliance Bank’s website that does not require a secure password.

IMPORTANT: Do NOT disable TLS versions 1.0 and 1.1. You may still need these versions of TLS enabled in order to access other secure websites.

 

TLS Version 1.2 Compatibility

Please click on the link below for a document which outlines the compatibility of various operating systems and internet browsers. Some web browsers – specifically, certain versions of Microsoft Internet Explorer  – may be compatible with TLS version 1.2, but may not have it “turned on” in their settings. The document linked below also serves as a “How-To” Guide for ensuring that TLS version 1.2 is turned on in compatible Internet Explorer browsers.

Click Here for More on TLS 1.2 Compatibility

 

If you are having difficulty accessing Online or Mobile Banking at any time, please call Customer Service at (814) 949-6255 or e-mail customerservice@reliancebank.com.