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System Upgrade Coming in March
A better banking experience is on the way
In March 2026, we will be rolling out enhancements to our banking technology that will bring you an overall streamlined service across all platforms. This upgrade will not only boost our efficiency in serving you, but it will also introduce an improved digital banking experience, enhanced security, and brand-new tools that make managing your accounts a breeze.
Upgrade Timeline
The upgrade will begin the evening of March 19th and conclude the morning of March 23rd. During this transformational process, online and mobile banking will be unavailable. To better support you through this upgrade, branches will remain open for regularly scheduled hours, with additional staffing. We will also have extended support hours through Sunday evening, and have established a temporary Customer Support Center to assist with your needs for 30 days after the upgrade.
For assistance throughout the upgrade, please call
1-800-570-0876
Key Dates
March 16
- Ability to schedule bill payments through March 19th or transfer funds for personal and business customers will be available until 5:00 p.m. Payment scheduling will resume Monday, March 23rd.
March 19
- Online, Mobile, and Telephone Banking will be available until 5:00 p.m.
- Mobile deposits will be accepted until 2:00 p.m.
March 20-22
- Branches will be open for regular business hours on Friday, March 20th & Saturday March 21st.
- ATMs will be available for use.
- Online, Mobile, and Telephone Banking will be unavailable.
March 23
- Branches will be open for regular business hours.
- New Online Banking platform will be available for use at 9:00 a.m.
- New Mobile Banking app will be available for download and use.
- New debit cards for BUSINESS may be activated and used.
- Telephone Banking will be available for use.
Services Not Affected by the Upgrade
- Account numbers will not change.
- Personal debit cards may be used.
- Direct deposits will continue.
- Automatic payments will continue.
Extended Support Hours
Friday, March 20th from 6pm to 9pm
Saturday, March 21st from 9am to 9pm
Sunday, March 22nd from 12pm to 5pm
1-800-570-0876
Digital Banking
Reliance Bank’s upgraded Personal and Business Online Banking will deliver an improved online and mobile experience.
- Customizable dashboard with a mirrored mobile experience.
- Enhanced security features such as 2-factor authentication.
- Spending insights, budgeting tools, and account aggregation.
- New search function and extended transaction history.
- Transaction labeling and receipt upload capabilities.
- Expanded connectivity to Quickbooks through Web Connect and Direct Connect for Business Online Banking and our new Treasury Management platform.
- Now offering Quicken connectivity through Web Connect, Express Web Connect, or Direct Connect for Business Online Banking. (See important actions below)
ATTENTION QUICKBOOKS AND QUICKEN USERS
This upgrade will require that you make changes to your QuickBooks or Quicken software. Instructions reference two ACTION DATES. Please use the dates below:
1st Action Date: Thursday, March 19th, 2026
A data file backup and a final transaction download should be completed by this date. Please make sure to complete the final download before this date since transaction history might not be available after the upgrade.
2nd Action Date: Monday, March 23rd, 2026
This is the action date for the remaining steps on the conversion instructions. You will complete the deactivate/reactivate of your online banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection.
QuickBooks Desktop Instructions
QuickBooks Online Instructions
Quicken Desktop Instructions
Intuit aggregation services may be interrupted for up to 3-5 business days. Users are encouraged to download a QBO file during this outage. The following services may not work during the outage:
- Quicken Win/Mac Express Web Connect
- QuickBooks Online Express Web Connect
Please carefully review your downloaded transactions after completing the migration instructions to ensure no transactions were duplicated or missed on the register.
If you have any questions, please call 814-296-2350.
Important Reminder for Online & Mobile Banking Users
Please confirm your username and email associated with your Online Banking account before March 19th. You will need this information when you log in to the upgraded platform for the first time.
Personal Online Banking
Business Online Banking
Deposit & Loan Statements
Personal Online Banking
First-Time Login
Starting Monday, March 23rd, the first time you log into Online Banking, you will use the same username, but the password will be the last four digits of your social security number (SSN).
You will be prompted to update your password and setup 2-factor authentication.
Alerts
Any alerts that you’ve previously setup in Online Banking will have to be reset on the new platform. This is a good opportunity to take advantage of convenient notifications regarding your account activity.
Zelle®
Users will have to re-enroll in Zelle®. This function will be available on Tuesday, March 24th. You will no longer need to enroll in Bill Pay to use Zelle®.
Business Online Banking
First-Time Login
Starting Monday, March 23rd, the first time you log into Online Banking, you will use the same username, but the password will be the last four digits of your business EIN.
You will be prompted to update your password and setup 2-factor authentication.
Cash Management users will receive additional instructions prior to March 23rd about steps to enroll in the new Cash Management platform.
Deposit & Loan Statements
What’s New?
Your deposit and loan statements will have a new look to them.
You will be able to view 1099 and 1098 tax statements electronically beginning with the 2026 tax year.
Deposit statements will include check images going forward.
Deposit Statements
You will receive two statements in March: A paper statement will be issued March 19th, even if you’re enrolled in eStatements. Paper statement fees will be waived for this statement.
A second statement covering March 20th-31st will be issued on March 31st in the manner you’ve elected to receive your statements.
Statement fees will be waived through April 30th.