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Online & Mobile Banking Upgrade
Frequently Asked Questions
For assistance, please call:
1-800-570-0876
Cash Management
Business Online Banking
Personal Online Banking
Deposit & Loan Statements
Debit Cards
Service Fees
Cash Management
How do I log onto the new Cash Management platform for the first time?
You will need a first-time login link and credentials. Please contact our Cash Management team at cashmanagement@reliancebank.com if you need a new first-time login link and credentials sent to your email. After you get logged in for the first time, you can use the Cash Management login function on our homepage or the mobile app (link to download below). *Some businesses will utilize the Online Banking Login and others will utilize the Cash Management Login. If you did not receive communications or login credentials specifically for the Cash Management platform, you will use the Online Banking Login.*
What is the purpose of the new platform for Cash Management?
The new platform will have all of the features of our new Business Online & Mobile Banking platforms, with additional features to help support your Cash Management needs. A new app is available to download below.
What software is needed to complete ACH & Wires?
We will no longer use DIGIPASS for soft tokens. Please download the Symantec VIP app from the App Store or Google Play.
How do I setup Remote Deposit Capture?
Now available through the Cash Management platform. For instructions on setting up your new scanner, click here.
Business Online Banking
How do I login to Online Banking for the first time?
Please utilize the “Online Banking Login” option on the Reliance Bank homepage – and refer to login instructions in your Customer Upgrade Guide you received in the mail or email. There is no longer a separate application for Personal and Business Online Banking or a separate app. While there is a new platform for Cash Management users, you would have been notified in advance whether you should be using that platform.
If you’ve logged in and need assistance with your account, please contact us for assistance by calling 1-800-570-0876.
Personal Online Banking
How do I login to Online Banking for the first time?
For login instructions, please refer to your email or the customer upgrade guide you received in the mail. You may also call 1-800-570-0876 for assistance.
Why am I not receiving account alerts?
Any alerts that you’ve previously setup in Online Banking will have to be reset on the new platform. This is a good opportunity to take advantage of convenient notifications regarding your account activity.
How do I send money with Zelle®?
Users will have to re-enroll in Zelle®. You will no longer need to enroll in Bill Pay to use Zelle®.
Deposit & Loan Statements
How do I access pass eStatements?
Prior eStatements (before March 19) are not yet available to view. Please contact your local branch to request past statements.
How are statements changing?
Deposit statements will include check images going forward. Check images will not be available prior to March 20, 2026. Please note that deposit and loan statements will look different.
I received a paper statement, but I’m enrolled in eStatements.
All deposit accounts were issued paper statements March 19th, regardless of eStatement enrollment. Statement fees will be waived through April 30th. A second statement covering March 20th-31st will be issued on March 31st in the manner you’ve elected to receive your statements.
Debit Cards
How do I reset my card pin?
You can call our customer service line at 1-800-570-0876 and select option 4 for debit card services. You will then be prompted to select option 2 to reset your pin.
Service Fees
Why was my account charged a fee?
Some service fees may have been incorrectly applied to the March 31st statement cycle. If impacted, you will see these on your end-of-month statement. However, they will be automatically refunded to your account, which you will see online or on your April statement. No action is needed on your part.
ATTENTION QUICKBOOKS AND QUICKEN USERS
This upgrade will require that you make changes to your QuickBooks or Quicken software.
QuickBooks Desktop Instructions
QuickBooks Online Instructions
Quicken Desktop Instructions
Please carefully review your downloaded transactions after completing the migration instructions to ensure no transactions were duplicated or missed on the register.
If you have any questions, please call 814-296-2350.